Booking Policy

1. Appointments

All services are by appointment only to ensure you receive my full attention. Bookings can be made via WhatsApp, phone call, or online.

2. Confirmation & Availability

All appointments are confirmed once a deposit is received. Please check your appointment date and time carefully.

3. Deposits

A deposit is required to secure your appointment. All booking deposits are strictly non-refundable. If you need to reschedule, your deposit can be transferred to a new appointment provided you give a minimum of 48 hours' notice before your scheduled appointment.

4. Cancellation

• If you need to cancel your appointment, please provide at least 48 hours' notice.
• All booking deposits are non-refundable, including cancellations made with more than 48 hours' notice.
• If you provide at least 48 hours' notice, your deposit may be transferred to a new appointment.
• Cancellations made with less than 48 hours' notice, or failure to attend your appointment (no-shows), will result in the loss of your deposit, which cannot be transferred or refunded.

5. Lateness Policy

• A 20-minute grace period applies.
• After 20 minutes, a £10 late fee is automatically added.
• After an hour, your appointment may be cancelled and the deposit forfeited.

6. Children & Extra Guests

• No extra guests unless they are being serviced.
• Children are not permitted unless they are scheduled clients.
• All children under 12 years old must be supervised by their guardian or an adult.

Children under 4 years

Children under the age of 4 are accepted only in exceptional circumstances. For their safety and comfort, they must be closely supervised at all times by a parent or guardian. Where possible, the child should remain seated on their parent or guardian's lap during the appointment to help ensure a safe and secure environment for both the child and the stylist.

7. Health & Safety

• Please inform me of any allergies, scalp issues, or medical conditions before your appointment.
• Services may be declined if the hair/scalp condition poses a risk to your health or my tools.

8. Personal Belongings

Clients are responsible for their personal belongings throughout their appointment. Hair & Beauty By Sandyrule accepts no responsibility or liability for any lost, stolen, or damaged personal items.

9. Style Accuracy & Expectations

• Please send reference photos before your appointment for clarity.
• Prices may vary depending on length, volume, and size.
• Additional finishes (boho curls, colour blend, custom partings, accessories, etc.) must be confirmed during booking.
• Individual hair growth, texture, and prior treatments may affect the final result.
• While I aim for excellence, results cannot be guaranteed if your hair has been chemically treated, damaged, or previously styled by others.

10. Home Services

• Home service appointments are subject to travel availability and fees.
• Please provide a safe and clean working space for home appointments.

11. Reviews & Complaints

• Clients are encouraged to leave honest reviews after their appointment.
• Any concerns or complaints should be reported within 48 hours for timely resolution.
• For home-based or mobile services, if concerns are not raised immediately before the stylist departs, any follow-up adjustments may require an additional travel fee.
• Please provide photos or a clear explanation to support the resolution process.
• All complaints are handled respectfully, professionally, and fairly, with adjustments made where appropriate.

12. Add-Ons

All add-on requests must be communicated and confirmed during booking. Add-ons requested on the day may not be available if not pre-arranged. Additional fees apply for add-ons, including but not limited to:

• Braiding hair
• Hair bundles
• Styling accessories
• Colour blending or custom colour mixes
• Non-stretched extensions
• Boho curls, human hair curls, or specialty finishes

Final pricing will be confirmed once all add-ons have been agreed.